Contact Us
Got a question about a review, spotted something out of date, or want to flag a new casino not on GAMSTOP for us to look at? This page explains the best way to reach Non Gamstop Casinos and what we can realistically help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to include a few details: which casino or page you're asking about, what device or browser you were using if it's a technical issue, and any screenshots if you're reporting something you've seen on a brand's site. The more specific you are, the faster we can look into it.
What we can help with
- Corrections or updates to information on a review, bonus offer or comparison table
- Suggestions for casinos not on GAMSTOP that you think deserve a look
- General questions about how we rate and rank the sites listed on agcm.org.uk
- Feedback on your own experience with a listed brand, positive or negative
- Reports of broken links, outdated offers or anything else that doesn't look right on the site
What we can't do
We're an independent comparison site, not a casino operator, payment provider or gambling regulator. That means a few things sit outside what we can sort out for you:
- We can't process deposits, withdrawals, bonuses or account issues on any casino's behalf — those requests need to go to the operator's own support team directly.
- We can't remove a self-exclusion registered through GAMSTOP or any other scheme, and we can't advise on individual account closures.
- We don't offer legal, financial or gambling addiction counselling. If gambling is causing you or someone you know difficulty, our Responsible Gambling page has practical steps and support options worth reading.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're weighing up which sites to try, our main Non GamStop Casinos guide covers how we assess and rank operators, including payment methods, bonus terms and game selection. If you want to know more about who runs agcm.org.uk and how the site is put together, that's covered on our About Us page. And our Terms and Conditions set out how the site itself operates, including how we handle the commercial relationships behind our rankings.
On that note: some of the links on agcm.org.uk are commercial, meaning we may earn a small commission if you sign up through them. This never decides where a casino sits in our rankings — positions are based on our own research and rating criteria, not on payment.
A note for UK readers
If your enquiry relates to a specific casino's licensing, complaints process or account dispute, the fastest route is usually the casino's own support channel or its licensing authority, since we don't hold any regulatory or operational authority over the brands we review. We're happy to point you in the right direction if you're not sure who to contact — just let us know what's happened and we'll do our best to advise. You must be 18 or over to use any of the sites discussed on this website.